Effective Date: July 8, 2026
At ONO Custom Boxes, we are committed to delivering your custom packaging safely, accurately, and on time. Every order is manufactured according to your approved artwork and specifications before shipment. Please read our shipping policy carefully to understand our processing times, delivery estimates, shipping methods, and responsibilities.
Order Processing
- All orders are manufactured after final artwork approval and payment confirmation.
- Standard production time is 8–12 business days depending on the product type, quantity, printing method, and finishing options.
- Rush production may be available for selected products upon request. Additional charges may apply.
- Business days are Monday through Friday, excluding weekends and public holidays.
Shipping Locations
ONO Custom Boxes currently ships throughout the United States. International shipping may be available upon request. Shipping availability and charges vary depending on the destination.
Shipping Methods
Orders are shipped using reputable national and international carriers, including but not limited to:
- UPS
- FedEx
- DHL
- USPS (where applicable)
The shipping carrier is selected based on the destination, package size, weight, and service availability.
Estimated Delivery Time
After production is completed, estimated transit times are:
- Standard Shipping: 2–7 business days
- Expedited Shipping: 1–3 business days (when available)
Delivery estimates are not guaranteed and may vary due to carrier operations, weather conditions, customs clearance, holidays, or other unforeseen circumstances.
Shipping Charges
Shipping costs are calculated based on:
- Delivery destination
- Package dimensions
- Shipment weight
- Shipping service selected
Any shipping charges will be clearly displayed before order confirmation or included in your quotation.
Free shipping promotions, when offered, apply only to eligible products and destinations as specified during checkout.
Order Tracking
Once your order has shipped, you will receive an email containing:
- Shipment confirmation
- Carrier information
- Tracking number
- Tracking link (when available)
Please allow up to 24 hours for tracking information to become active.
Delivery Address
Customers are responsible for providing accurate shipping information.
ONO Custom Boxes is not responsible for delays, additional shipping fees, or lost shipments resulting from:
- Incorrect addresses
- Incomplete addresses
- Customer-provided errors
If an order has not yet shipped, please contact us immediately to request an address update.
Delayed Deliveries
While we strive to meet every estimated delivery date, delays may occur due to:
- Severe weather
- Carrier service interruptions
- High seasonal shipping volumes
- Customs inspections (international orders)
- Natural disasters or other events beyond our control
Delivery dates are estimates and are not guaranteed.
Damaged or Lost Shipments
If your package arrives damaged:
- Inspect the shipment immediately upon delivery.
- Take clear photographs of the damaged packaging and products.
- Contact us within 5 business days of delivery.
If your shipment appears to be lost in transit, please contact us so we can assist with the carrier investigation.
Partial Shipments
Large orders may be shipped in multiple packages depending on production schedules, warehouse availability, or carrier limitations. If applicable, separate tracking numbers will be provided.
Shipping Restrictions
We reserve the right to decline shipment to locations where delivery is prohibited or unavailable due to carrier limitations or legal restrictions.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ONO Custom Boxes
Email: sales@onocustomboxes.com
Phone: +1 (917) 735-8399
Website: https://onocustomboxes.com/
Our customer support team will be happy to assist you with any shipping-related inquiries.